After placing Click & Collect in Store orders, buyers will receive a confirmation email containing standard order and store-specific information, including location and times, along with an estimated time when their order will be ready. Once the store confirms that the order is ready for collection, the customer will be notified by email. When buyers go to the pick-up location to pick up their orders, they just need to go to the counter, pick up their order and leave.
Buyers can check the progress of orders, find shop information, check delivery instructions and view the pick-up code via 'My orders' at any time. Although we aim to have buyers' orders ready as quickly as possible, we know that they may not be ready to pick them up immediately, which is why we guarantee buyers at least five days for collecting the product from the moment it is marked as available.